What
is the advantage of hiring The Cleaning Pros, Inc. instead
of an individual?
The
Cleaning Pros are licensed, bonded and insured and have workers'
compensation insurance for all employees. Many homeowners
are not aware of their potential personal liability for work
related injury and social security taxes for independent home
service workers. We pay all
employee taxes including FICA. We take care of these hassles
for you, so you can spend your time doing more important things.
We are cleaning professionals; when
one of our cleaners goes on vacation we have a fully trained
replacement ready to make your home sparkle. We are here to
clean your home and make your life easier -- we will be at
your home when promised and guarantee what we do.
What
else do I need to know about your window cleaning?
Please
remove anything that is blocking our access to your windows.
Additional charges may apply if there is difficulty with
removal of screens or hardware, blockades, gates, plants
or guards. Please remember that we are not responsible
for damage to cracked or chipped windows. Any torn screens
will be cleaned best effort. If you have old or damaged
hardware we can not be held responsible for damage. We
are only cleaning your windows and not doing stain or spot
removal on the glass. For newer construction we are not
responsible for fabrication defects or fabricating debris
on tempered glass.
Is The Cleaning Pros, Inc. a chain
or part of a
National Franchise?
No, The Cleaning Pros, Inc. is a
local Tampa Bay company owned and operated by members of your
community. We are devoted to performing quality cleaning coupled
with excellent
customer service. Because we clean hundreds
of homes per month, we have the procedures and
quality controls in place to insure your satisfaction,
but are still flexible enough to meet your
specialized needs.
What will be done every time in
my home and what
is the cost?
During our free in-home estimate
we want to understand your cleaning needs and expectations.
During the visit we will explain our 43 point checklist of
routine items that are completed
every time and describe what is done on a rotation
basis. We
will then give you a written estimate for the service
you desire. We monitor the actual cleaning time
spent in your home and if necessary we will contact you
to
discuss possible price or service revisions if the cleaning
time differs drastically from the original
estimate.
What hours do you work?
Normally, The Cleaning Pros provides
services from 8am to 5pm Monday - Friday. In some cases we
work on Saturdays or early evenings. Please call.
Do I need to provide vacuums, equipment
or
supplies?
We provide all our own equipment
including commercial vacuum cleaners with advanced micro filtration
filters. We continually strive to use the most effective, efficient
and
environmentally
friendly cleaning supplies available. We are
happy to use your
supplied cleaning products, but are unable
to accept responsibility for those products or their results.
How do I pay for my cleaning?
There is no contract to sign. Payment
is due when services are performed. You may pay by cash, check,
Master Card or Visa. All bank charges incurred due to NSF checks
will
be
passed on to the client at a flat rate of $25 per check.
All cleans require a credit card on file. As a token of our appreciation we will deduct $40.00
off your next cleaning for each referral who becomes a new
recurring customer of The Cleaning Pros.
Are The Cleaning Pros employees bonded and
insured?
Yes, we're not just bonded we also
have a $1,000,000 liability insurance policy and carry Workers'
Compensation insurance. All our cleaners have undergone a thorough
criminal
background
check as part of our stringent hiring process.
What if something in my home gets
damaged?
The nature of cleaning requires
our staff to touch virtually all items within your home. We
are as careful as possible while we are cleaning your home,
but if damage or loss does occur,
please notify The Cleaning Pros, Inc. within 48 hours
of the cleaning date. The most tragic possible loss is
breaking something irreplaceable (whether monetarily or
sentimentally valued). Be safe, rather than sorry -- with
such items please store them away on cleaning day,
or instruct us of items to bypass while cleaning. If we
are specifically requested to clean the inside of a hutch/china
cabinet, dust computer equipment, clean behind
a refrigerator or clean another area that we normally
do not clean we cannot be responsible for damage to any of
those articles. Also, The Cleaning Pros is not responsible
for damage due to faulty and/or improper installation
of any item. Please advise us of any items that
may not be properly installed such as blinds, pictures,
curtain rods, loose carpet, etc. All surfaces are assumed sealed
and ready to clean without causing harm.
Do I have to be home when the cleaners
come?
Most of our customers are not home
during our cleaning. They provide us with a key and an alarm
code if necessary. If you prefer to be home and let the cleaners
in we will provide
you with an approximate time that the cleaners
will be there within a three hour window -- i.e. 8:30 am to
11:30 am or 11:00 am to 2:00 pm. We will do our best
to schedule you at the time of day that works best for
you,
but please understand with cleaning hundreds of homes
each month it is difficult to give you an exact time
that the cleaners will arrive. If you choose not
to provide a key and we are unable to access your home
for
a scheduled cleaning you will be assessed a lock-out/re-schedule
charge of $45.00.
If I give you my keys, how are they
protected?
Your
key is coded as soon as it enters the office. It will be
stored with a “double-blind” system
in a locked key storage box. The day of your scheduled cleaning,
your key
is matched to your cleaning ticket. At the end of the day,
the
cleaner returns all keys to management who places them
back into the secured storage box. Your key is stored
with
only a code and never your name or address. Please
advise
us of any changes in alarm codes or keys.
Will I always have the same cleaner?
We make every effort to send the
same cleaners each time. Occasionally there may be a change
in cleaners due to illness, day off, vacation or they may no
longer work for us.
Therefore, it is not possible for us to guarantee the
same individual or team for each cleaning. In the event
of such an occurrence, we will find a suitable replacement.
The Cleaning Pros provides an extensive training
program to
each of our employees to ensure consistent cleaning
techniques throughout our entire staff.
What if I need to cancel or reschedule
my cleaning?
If it is necessary to cancel or
reschedule your regular cleaning day, The Cleaning Pros, requires
a 2-business day notice. If we receive less than a 2-business
day notice, or
can't access
your home, it will be necessary for us to charge
a $45 cancellation fee. Future scheduled cleanings
will remain unchanged. We ask that any changes to your schedule be communicated directly with
The Cleaning Pros office.
What if my cleaning falls on
a holiday?
If
your scheduled cleaning falls on a holiday that The Cleaning
Pros observes, we will contact
you to reschedule your cleaning. We do not clean on the following
days: •
New Years Day • Memorial Day • Independence Day •
Labor Day • Thanksgiving Day • Christmas Day We
will notify you before a visit that falls on a holiday, advising
you of which day your visit has been moved to. We
will do whatever
we can to accommodate your needs.
Can I hire your cleaner
directly?
We spend a lot of time
and resources finding, interviewing, checking references and
backgrounds, and training our cleaners. When hired, they sign
an agreement barring them from performing
any home-related services for any of our past or
present customers. However, if you do wish to employ
a staff member, our referral fee is $1,000.00. We consider
our employees our most valuable asset and charge accordingly.
How do you deal with
pets?
We
ask that you provide for the restraint and safety of your
pets. We take great care
to ensure that indoor cats stay indoors, but our cleaners need
to hold the doors open to enter
and carry in the equipment. Most dog owners will assure
us that their pet would never hurt anyone, and this
is generally true when the owner is present. Unfortunately,
they often can behave quite differently when
the owner is not there and strangers are “
invading” their territory. Many of our key entry customers
have dogs, but are able to minimize the risk to our cleaning
staff
by confining them to an area not being cleaned, such
as the garage, lanai, spare bedroom or kennel.
Do you offer gift
certificates?
Yes,
and they make a perfect gift for almost any occasion. They
are available in
any denomination and can be used for recurring service or a
one time only clean. We will be happy
to send
them to you or the recipient. Gift Certificates
Do I need to do anything
before you come to clean?
In order to get the
best cleaning, we do recommend that you pick up any clothing
on the floor and that you do not leave your dressers etc. piled
up with too much clutter. We can always
clean more thoroughly when we don't have to wade
through clutter. We also ask that you please unload any clean
dishes from the dishwasher and we will be happy to
load any dirty dishes that you may have. Sorry,
we do not hand wash dishes. We request that during hot
days your air conditioning be left on or lowered while
our cleaners are in your home. If the A/C is programmed
off during the day or if you forget to leave it
on we will
run the A/C while we are cleaning your home and
return it to the previous setting when we leave. If there are
mechanical problems with the unit or if it should not be
run please let us know.
What if I'm not satisfied
with something?
With our satisfaction
GUARANTEE, if you are not satisfied with your cleaning, please
contact us within 24 hours so that we may make arrangements
to re-clean whatever is in
question at no additional charge. We will do whatever
we can to give you an honest and fair resolution to
any problem.
