What is the advantage of hiring The Cleaning Pros, Inc. instead of an individual?

The Cleaning Pros are licensed, bonded and insured and have workers' compensation insurance for all residential maid services employees. Many homeowners are not aware of their potential personal liability for work related injury and social security taxes for independent home service workers. We pay all employee taxes including FICA. We take care of these hassles for you, so you can spend your time doing more important things. We are cleaning professionals; when one of our cleaners goes on vacation we have a fully trained replacement ready to make your home sparkle. We are here to clean your home and make your life easier -- we will be at your home when promised and guarantee what we do.

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Is The Cleaning Pros, Inc. a chain or part of a National Franchise?

No, The Cleaning Pros, Inc. is a local residential cleaning services Tampa Bay company owned and operated by members of your community. We are devoted to performing quality cleaning coupled with excellent customer service. Because we clean thousands of homes per year, we have the procedures and quality controls in place to insure your house cleaning services satisfaction, but are still flexible enough to meet your specialized needs.

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What will be done every time in my home and what is the cost?

During our free in-home estimate we want to understand your residential maid services cleaning needs and expectations. During the visit we will explain our 43 point checklist of routine items that are completed every time and describe what is done on a rotation basis. We will then give you a written estimate for the service you desire. We monitor the actual cleaning time spent in your home and if necessary we will contact you to discuss possible price or service revisions if the cleaning time differs drastically from the original estimate.

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What hours do you work?

Normally, The Cleaning Pros provides house cleaning services from 8am to 5pm Monday - Friday. In some cases we work on Saturdays or early evenings. Please call 727-834-8972.

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Do I need to provide vacuums, equipment or supplies?

We provide all our own local house cleaning services equipment including commercial vacuum cleaners with advanced micro filtration filters. We continually strive to use the most effective, efficient and environmentally friendly cleaning supplies available. We are happy to use your supplied cleaning products, but are unable to accept responsibility for those products or their results.

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How do I pay for my cleaning?

There is no contract to sign. Payment is due when our residential cleaning services are performed. You may pay by cash, check, or credit card. All bank charges incurred due to NSF checks will be passed on to the client at a flat rate of $25 per check. All cleans require a credit card on file. As a token of our appreciation we will deduct $40.00 off your next cleaning for each referral who becomes a new recurring customer of The Cleaning Pros.

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Are The Cleaning Pros employees bonded and insured?

Yes, we're not just bonded we also have a $1,000,000 liability insurance policy and carry Workers' Compensation insurance. All our residential maid services cleaners have undergone a thorough criminal background check as part of our stringent hiring process.

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What if something in my home gets damaged?

The nature of cleaning requires our residential cleaning service staff to touch virtually all items within your home. We are as careful as possible while we are cleaning your home, but if damage or loss does occur, please notify The Cleaning Pros, Inc. within 48 hours of the cleaning date. The most tragic possible loss is breaking something irreplaceable (whether monetarily or sentimentally valued). Be safe, rather than sorry -- with such items please store them away on cleaning day, or instruct us of items to bypass while cleaning. If we are specifically requested to clean the inside of a hutch/china cabinet, dust computer equipment, clean behind a refrigerator or clean another area that we normally do not clean we cannot be responsible for damage to any of those articles. Also, The Cleaning Pros is not responsible for damage due to faulty and/or improper installation of any item. Please advise us of any items that may not be properly installed such as blinds, pictures, curtain rods, loose carpet, etc. All surfaces are assumed sealed and ready to clean without causing harm.

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Do I have to be home when the cleaners come?

Most of our local house cleaning services customers are not home during our cleaning. They provide us with a key and an alarm code if necessary. If you prefer to be home and let the cleaners in we will provide you with an approximate time that the cleaners will be there within a three hour window -- i.e. 8:30 am to 11:30 am or 11:00 am to 2:00 pm. We will do our best to schedule you at the time of day that works best for you, but please understand with cleaning hundreds of homes each month it is difficult to give you an exact time that the residential cleaning services cleaners will arrive. If you choose not to provide a key and we are unable to access your home for a scheduled cleaning you will be assessed a lock-out/re-schedule charge of $45.00.

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If I give you my keys, how are they protected?

Your key is coded as soon as it enters the office. It will be stored with a "double-blind" system in a locked key storage box. The day of your scheduled residential maid services cleaning, your key is matched to your cleaning ticket. At the end of the day, the cleaner returns all keys to management who places them back into the secured storage box. Your key is stored with only a code and never your name or address. Please advise us of any changes in alarm codes or keys.

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Will I always have the same cleaner?

We make every effort to send the same residential maid service cleaners each time. Occasionally there may be a change in cleaners due to illness, day off, vacation or they may no longer work for us. Therefore, it is not possible for us to guarantee the same individual or team for each cleaning. In the event of such an occurrence, we will find a suitable replacement. The Cleaning Pros provides an extensive training program to each of our employees to ensure consistent cleaning techniques throughout our entire staff.

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What if I need to cancel or reschedule my cleaning?

If it is necessary to cancel or reschedule your regular cleaning day, The Cleaning Pros, requires a 2-business day notice. If we receive less than a 2-business day notice, or can't access your home, it will be necessary for us to charge a $45 cancellation fee. Future scheduled cleanings will remain unchanged. We ask that any changes to your schedule be communicated directly with The Cleaning Pros office.

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What if my cleaning falls on a holiday?

If your scheduled residential maid services cleaning falls on a holiday that The Cleaning Pros observes, we will contact you to reschedule your cleaning. We do not clean on the following days:

• New Years Day
• Memorial Day
• Independence Day
• Labor Day
• Thanksgiving Day
• Christmas Day

We will notify you before a visit that falls on a holiday, advising you of which day your visit has been moved to. We will do whatever we can to accommodate your needs.

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Can I hire your cleaner directly?

We spend a lot of time and resources finding, interviewing, checking references and backgrounds, and training our cleaners. When hired, they sign an agreement barring them from performing any home-related services for any of our past or present customers. However, if you do wish to employ a staff member, our referral fee is $1,000.00. We consider our employees our most valuable asset and charge accordingly.

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How do you deal with pets?

We ask that you provide for the restraint and safety of your pets. We take great care to ensure that indoor cats stay indoors, but our house cleaning maid service cleaners need to hold the doors open to enter and carry in the equipment. Most dog owners will assure us that their pet would never hurt anyone, and this is generally true when the owner is present. Unfortunately, they often can behave quite differently when the owner is not there and strangers are " invading" their territory. Many of our key entry customers have dogs, but are able to minimize the risk to our cleaning staff by confining them to an area not being cleaned, such as the garage, lanai, spare bedroom or kennel.

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Do you offer gift certificates?

Yes, and they make a perfect gift for almost any occasion. They are available in any denomination and can be used for recurring service or a one time only clean. We will be happy to send them to you or the recipient. Gift Certificates

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Do I need to do anything before you come to clean?

In order to get the best cleaning, we do recommend that you pick up any clothing on the floor and that you do not leave your dressers etc. piled up with too much clutter. We can always clean more thoroughly when we don't have to wade through clutter. We also ask that you please unload any clean dishes from the dishwasher and we will be happy to load any dirty dishes that you may have. Sorry, we do not hand wash dishes. We request that during hot days your air conditioning be left on or lowered while our cleaners are in your home. If the A/C is programmed off during the day or if you forget to leave it on we will run the A/C while we are cleaning your home and return it to the previous setting when we leave. If there are mechanical problems with the unit or if it should not be run please let us know.

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What if I'm not satisfied with something?

With our satisfaction GUARANTEE, if you are not satisfied with your residential maid services cleaning, please contact us within 24 hours so that we may make arrangements to re-clean whatever is in question at no additional charge. We will do whatever we can to give you an honest and fair resolution to any problem.

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What else do I need to know about your window cleaning?

Please remove anything that is blocking our access to your windows. Additional charges may apply if there is difficulty with removal of screens or hardware, blockades, gates, plants or guards. Please remember that we are not responsible for damage to cracked or chipped windows. Any torn screens will be cleaned best effort. If you have old or damaged hardware we can not be held responsible for damage. We are only cleaning your windows and not doing stain or spot removal on the glass. For newer construction we are not responsible for fabrication defects or fabricating debris on tempered glass.

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